We proudly operate both an online store and a physical location! For over 36 years, we have been serving our clients from the heart of New York.

Absolutely! Our Rosados Box™ collection comes with a one-year limited manufacturer’s warranty against defects. Please note that this does not apply to sale or discounted items, unless otherwise stated. [Click here] for full details.

For all other products outside the Rosados Box™ collection, we offer a six-month warranty. We also provide complimentary inspections and tightenings—simply cover the shipping and handling fees. We proudly stand by the quality of every piece we create."

Absolutely! We ship all packages with full insurance, and for items valued over $200, a signature is required upon delivery. Your package remains insured until it is marked as delivered at your listed destination. Plus, you'll receive a tracking number as soon as your order is ready to ship!

All orders are processed within 1–3 business days. Shipping times depend on the method you choose:

• Standard Shipping: 5–7 business days
• Express Shipping: 2–3 business days
• International Shipping: 7–21 business days (delivery times may vary by location)

Each product listing also includes an estimated lead time so you’ll know exactly when to expect your order.

We ship all orders via trusted carriers such as UPS, FedEx, and India Post to ensure safe and timely delivery. All packages include full insurance for protection during transit.

All packages are fully insured until delivery. If your order is lost or arrives damaged, please reach out to us right away so we can help you file a claim with the shipping carrier.

We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we accept PayPal, Apple Pay, Google Pay, and Shop Pay for a seamless checkout experience.

Yes! We offer financing options through Affirm, Klarna, and Shop Pay Installments, allowing you to pay over time with flexible payment plans. Simply select one of these options at checkout to see available plans.

Sales tax is calculated according to your shipping address and local tax regulations. The correct amount will be applied during checkout.